Privacy Policy

This privacy policy sets out how Andrea Devins Opticians uses and protects any information that you provide to us. Andrea Devins Opticians is committed to offering the best support and services possible to our customers. The service we offer includes [description of website services]. Andrea Devins Opticians is committed to ensuring that your information is kept safe. Any personal information you provide will only be used in accordance with this policy.

This policy explains:

  • What information we may collect about you

  • How we may use that information

  • In what situations we may disclose your details to third parties

  • Our use of cookies to improve the use of our website

  • Information about how we keep your personal information secure, how long we maintain it for, and your rights to be able to access it

If you have any queries about this policy, please use the contact information at the bottom of this document to get in touch. Andrea Devins Opticians may change or update this policy occasionally. Any changes will be made available through an update to this document on our website.

What information may we collect?

We may collect the following information:

  • Full name

  • Contact information including telephone number, postal and email address

  • Demographic information such as preferences and interests

  • Other information relevant to customer surveys and/or offers

  • A record of your purchases and transactions

What do we do with that information?

We require your information to better understand your needs. It allows us to provide our customers with a better service and, in particular, for the following reasons:

  • Customer record keeping: Your booking with us is a contract of service. We require your details to ensure that the service is fulfilled accurately.

  • Marketing communications: If you have given us permission, we will email you with information on new products, special offers, or other information which we think you’ll be interested in.

  • Improving services: We may use the information to improve our products or services.

There are certain circumstances under which Andrea Devins Opticians may disclose your personal data in the good faith belief that such action is necessary. These are as follows:

  • To our own service providers who process data on our behalf and on our instructions. In these cases, we require that these third parties comply strictly with our instructions and with data protection laws.

  • Stripe for processing payments for gift vouchers and products. Stripe’s privacy policy can be viewed at: https://stripe.com/privacy

  • Cliniko for online appointment booking. Cliniko’s privacy policy can be viewed at: https://cliniko.com/policies/privacy

  • Mailchimp for email marketing. Mailchimp’s privacy policy can be viewed at: https://mailchimp.com/legal/privacy

  • Where we are under a duty to disclose your personal information in order to comply with any legal obligation (for example, to government bodies and law enforcement agencies).

Sensitive and Personal Information

Data protection law recognises that certain categories of personal information are more sensitive, such as health information, race, religious beliefs, and political opinions. We do not usually collect this type of information unless there is a clear reason for doing so (e.g., health information from those requiring accessibility assistance).

Cookies Cookies are small pieces of information issued to your computer or any similar device you use to access the internet. These cookies sometimes track information about your use of a website. A number of cookies last only for the duration of your web session, while others last longer to remember you when you return to a website. To find out more about cookies, including how to manage and delete them, visit http://www.allaboutcookies.org.

Cookies on Andrea Devins Opticians

  • Compliance Cookie: This allows us to know whether or not you have given consent to the use of cookies.

  • Session Cookies: These store temporary information to enable site functionality.

  • Functional Cookies: These are used for core site functionality.

  • Google Analytics Tracking: Used to collect information about how you use our site to help us improve it.

Links to Other Websites

Our website may contain links to other websites of interest. Once you leave our site, please note that we do not have any control over the external website. We cannot be responsible for the protection and privacy of any information provided while visiting such sites.

Children’s Privacy

Andrea Devins Opticians will only engage with individuals under the age of 13 (“Children”) through their parent or guardian. Guardians have the right to request access to their child’s personal data or request deletion of the child’s data. A guardian can contact us directly to arrange for access, change, or deletion of personal data of their child.

Maintaining Your Personal Information

For active customers, we store your personal information so that for any subsequent purchases you make, we are able to link them back to a single unique record that we hold for you on our system. If you have not interacted with us within three years, and have not engaged with attempts to re-activate your interest, we will remove your data from our system.

Your Rights

Andrea Devins Opticians aims to take all reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data. If you wish to be informed about what personal data we hold on you, or if you want it to be removed from our systems, please contact us in writing by post or email to the contact details below.

Contact Details

Please get in touch with us if you have any questions about our privacy policy. All personal information requests will be reviewed by Andrea Devins. 

Contact options:

  • By email: info@andreadevinsopticians.ie

  • By phone: (074) 9206191

  • By mail: Letterkenny Forte Retail Park, Neil T Blaney Rd, Letterkenny, Co. Donegal, F92 V602, Ireland

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